Guidance Notes
• Your valued custom is important to us and we want to satisfy your purchasing requirements. These Terms and Conditions of Sale ("the Terms") are important to you and should be considered carefully before you place an order with us.
• These Terms have been designed to protect your rights as a valued customer, to protect our rights as a business and to create an understanding between us.
• The Terms apply to all transactions carried out on the PurebabyUk website and by our mail order system. Should this not be the case we will indicate either "this applies to website sales only" or” this applies to mail-order sales only".
• If you have any questions relating to the Terms and Conditions, please e-mail us direct at sales@purebabyuk.com or call our Customer Care team on 0141 639 4441.  For purposes of the Terms "we", "us", "our" refer to Jaro International t/a PurebabyUk and "you" and "your" refer to you the Customer unless the context clearly indicates otherwise.

Purchasing From Us

• You must be resident in the United Kingdom, the Channel Islands, the Isle of Man, Northern or Southern Ireland. Credit, debit or charge card purchases can only be accepted from the registered cardholder.
• Payment will be taken at the point of order to secure the goods. A contract comes in to effect only once security vetting has been satisfactorily completed and we confirm acceptance of your order.
• Deposits paid to reserve goods until a later date cannot be refunded should the order be cancelled.
• Goods remain the property of The Company until The Company has been paid for in full and delivery has taken place.
• All products are supplied subject to availability. Goods that are in stock are usually dispatched the next working day. In the event that we are unable to supply any product, your order will be placed on backorder. The Company is under no obligation to fulfil any customer order.
• Any orders received after 2pm local time will be unlikely to be processed until the next working day.

Delivery

• For Web Sales shipping charges are specified in our delivery Options section. The Company shall deliver the product within 30 days unless The Company and the customer have agreed to a longer delivery period. If The Company cannot deliver the product within 30 days or such longer delivery period as may have been agreed the company shall immediately notify the customer and agree another time for delivery. If neither the company nor the customer can agree on another time for a delivery, the customer shall receive a refund of any monies paid to The Company for the product. 
• Goods will only be delivered upon a signature.
• The package(s) can only be signed for by the customer if aged 18 or over. If not aged 18 or over, an adult aged 18 or over shall sign the delivery note accepting the products.
• Products are not supplied on a trial basis.
• You are solely responsible for inspecting the product(s) upon delivery. You must contact PurebabyUk should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies immediately upon delivery. No claim for loss or damage can be accepted after you have signed the couriers receipt confirming the correct quantity of goods received in a satisfactory condition.
• If the company over-delivers the customer shall either accept and pay for the quantity actually delivered, or accept the original order and return the excess products to the company forthwith, upon demand by the company at the expense of the company.
• No liability can be accepted for delay where the fault is that of the Courier.


Refunds Policy

• Goods cannot be sold on a trial basis and we hope you will be highly satisfied with any product purchased. If you have purchased via Mail-order or the Website (www.purebabyuk.com) please refer to Section 7 within this document.
• Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of any items which have been opened and used.
• All goods returned in an acceptable condition for refund are subject to a 25% re-stocking fee.
• If a refund has been agreed, we aim to make this as quick and convenient as possible. Please note you will be refunded the full amount paid for the product less any delivery costs incurred by PurebabyUk.
• Any item can be returned as long as it is returned in the original packaging in an unused, unopened and re-saleable condition.
• Refunds will be processed within thirty [30] days from the date you tell us of a product return and refunds will not be issued until the product has been received by us.


Distance Selling Regulations

• Under the Distance Selling Regulations you have the right to cancel your order for any item purchased and claim a full refund.  To cancel your order you must notify us within seven [7] days following the day of delivery. You must return the product to us as required by these Terms but if you do not or if you return the product at our expense we may charge you the reasonable costs of returning product.
• Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. Please contact our Sales Team for further information if required.
• Any product returned to us for refund must be returned in the original packaging in an unused, unopened and re-saleable condition.  You are strongly advised to arrange for adequate insurance to cover the product during its return journey.
• The product should be returned within seven [7] days from the date we receive your cancellation. If you are unable to return the product to us within seven [7] days you must contact us to arrange a collection which will be at your cost. If the goods are not returned within the seven [7] period we will assume that you wish to keep them.

Prices And Payment

• Where limited offers or free gifts are advertised, these products are subject to availability and are allocated on a strict first come first served basis. When all the stock of these products has been allocated, no substitute product will be offered.
• The price you pay is the price displayed or advertised at the time we receive your order apart from the following exception: whilst we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
• Payment can be made by debit/credit card, cash, cheque, postal orders, and payment into the company bank account or bank transfer. Cheque payments will require up to 10 days clearing. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result unauthorised access to information provided by you. 


General Notifications

• We will not be liable to you for any claims which arise out of the supply of our products to you unless we are negligent but we will not be liable in any event for any consequential loss, except where this is required by law./
• We will take all reasonable precautions to keep your personal details, details of your order and payment secure. For more information on our Data Protection Policy please go to our website
• We hereby exclude the application of the Contracts (Rights of Third Parties) Act1999 to each and every contract made under these Terms.
• These Terms cannot be altered or suspended, permanently or temporarily, without the written permission of a member of the Board of Directors of Jaro Internantional Ltd.
• These conditions are subject to Scottish law and the jurisdiction of the Scottish courts. 


Jaro Internantional Contacts
Our Contact Centre is located at 8 Rozelle Drive  Glasgow G66 7YU

.E & OE. These terms and conditions do not affect your statutory rights.